Hotline: 02 318 16 16
Online Help

Privacy Statement

Who is processing your personal data?

This Privacy Policy explains how Omnicasa, a belgian company of origine, having its registered offices at Avenue Louise 523, 1050 Bruxelles, Belgium and registered with the Crossroads bank for enterprises under company number 0867.858.802 (“Omnicasa”) collects and uses information from users of the Omnicasa Software for installed based, webbased, smartphone or tablet as further described in the Omnicasa General Terms and Conditions of Service (“GTCS”) (which fully apply) and on the Omnicasa Website (, as well as the purpose of such collection and use. Omnicasa is committed to ensure your privacy, will safeguard the information you supply and use it only in accordance with the following provisions and the GTCS, and in compliance with applicable privacy and personal data protection legislation.


Cookies may be used on some areas of the Website. A cookie is a small text file that is sent on your computer or other device and stored on your hard drive or device memory. We are using the following cookies to keep records of your visits, to better tailor your future visits to your preferences and generally to improve your navigational experience. In using these cookies, we deliver a more personalized experience on the Website. You can refuse, delete or block cookies at any time, although some functionalities of the Website requiring the use of the cookie might no longer be available to you.

The Omnicasa Installed base and Web App and the Website may create links to other websites, which are not subject to this Privacy Policy. Omnicasa recommends you examine the privacy policy applicable to these other websites. Omnicasa assumes no responsibility whatsoever for the personal data and privacy practices of such websites and encourages you to review each website’s privacy policy before disclosing any personal data.

Protection of personal data and duration of retention

Steps will be taken to ensure that your personal data is accurate, kept up to date and not kept for longer than is necessary. Your personal data will be retained for as a long as you are a client of Omnicasa and will be suppressed within six (6) months thereafter. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.

Categories of personal data processed and purpose of processing

By accessing or using Omnicasa, Omnicasa may process certain personal data relating to you, such as your first and family names, email address, professional telephone number, choice of language, the company to which you belong as the case may be, login, access rights and log files. You acknowledge that these personal data may be collected and processed for the purposes of creating, identifying, verifying and managing the Customer Account (as defined in the GTCS), setting the preferred language Omnicasa, controlling your access rights, contacting you and answering to your queries, correcting assignments of access and functions, identifying use/misuse of the Services and Additional Services (as defined in the GTCS). In addition, Omnicasa may process your personal data for direct marketing purposes, including by email (subject to your prior consent where necessary).

Transfer of personal data

Agreeing that Omnicasa may disclose your personal data to its sub-contractors for the above-mentioned purposes, both inside and outside the European Economic Area, namely our website hosting provider. Appropriate contractual measures will be taken to ensure the security of your personal data in compliance with the applicable privacy and personal data protection legislation. A copy of those appropriate contractual measures can be provided upon request.

Your rights

You are entitled to access to your personal data, as collected and processed by Omnicasa and request the modification or suppression of personal data relating to you if it is incorrect or unnecessary. You also have the right to ask for the restriction of the processing or to object to the processing as well as the right to data portability (as the case may be). When applicable, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent made prior to such withdrawal. To exercise these rights, please send an email to Omnicasa at the address, together with a copy of your identity card or other identification document. In addition, you may object to the processing of your personal data for direct marketing purposes, as the case may be, at any time, free of charge and without having to provide a justification by following the abovementioned procedure. You also have a right to lodge a complaint with a supervisory authority (in particular in the Member State of the European Union of your usual place of residence, place of work or the place where the violation occurred) if you consider that the processing of personal data related to you infringes the data protection legislation.

Third-party software/service providers

We may use UXCam, which is an analytics solution. UXCam may record: Screens visited, Interaction patterns (such as screen actions, gestures: taps, scrolls), and Device details (Type, Version, Model, Operating System). We are using the information collected by UXCam to improve our app.

UXCam does not collect personally identifiable information and does not track your browsing habits across apps. For more information see Privacy Policy for Information Collected by the UXCam Service.

Contact information

For any questions regarding Omnicasa, the Website or this Privacy Policy, please feel free to contact us at

Address Omnicasa Software Solutions is Avenue Louise 523, 1050 Bruxelles

Experience more with cookies

These cookies are the minimum requirement for the website to function properly. They analyze your usage, completely anonymously, for analysis and research.